Pam   Customer Order Specialist Ph: 763-795-2060  Ext. 381  COS_2847@homedepot.com

Karen Kapsner Specialty Asst Store Manager #2847 Northtown Blaine  Ph # 763-795-2060   Ext. 101  Specialtyasm_2847@homedepot.com

Nathan Pischke | Director Office: 612-276-1658 Mobile: 651-248-9302 nate.pischke@crew2.com 2650 Minnehaha Avenue Minneapolis Minnesota 55406

Craig Menear  (CEO) Home Depot 2455 Paces Ferry Atlanta GA, 30339

 

Between the living room and the foyer, the original metal between the vinyl flooring and the carpet was in a perfect ARC (it was gold colored which was a common color years ago, I wanted silver today).  It was a perfect semi-circle with no kinks at all, perfectly rounded for the semi-circle, professionally installed in 1995. 

 

The vinyl flooring guy did not move the original gold (perfectly shaped semi-circle / ARC) metal between the vinyl floor and the carpet, he left it for the carpet people to replace.  It was a perfect ARC.  

 

Just now my real estate agent and also my property manager noticed that the wrong material was used.   This creates a very dangerous situation. 

 

The new silver colored metal he used was the wrong material, he used one that is only for straight thresholds, like they used between the kitchen and dining room.   But between the foyer and living room we now see that Crew2 CUT a straight piece of metal in order to make it APPEAR to curve into an arc.  HE cut it in five (5) spots to make the straight piece curve, thus making those 5 cuts become very sharp.   There are now five (5) exposed edges that can tear a bare foot or stocking foot.   This is dangerous and makes me liable for any injury.   

 

I can not sell the house or even list it with this issue.  My real estate agent will not list it like it is.   I was supposed to list it on Friday and now I canít.  This needs to be fixed ASAP.   They would not even take pictures of the foyer as it looks bad too.

 

As you can tell from the NEW pictures labeled NEW_metal_1.jpg etcÖ. the cuts in the metal. 

 

 

ORIGINAL gold metal was the type for curved area (for semi-circles & arc's)

 

 

 

NEW silver (correct color) metal was the type used for straight thresholds
(as they correctly used between the kitchen and dining room).


But Crew2 CUT it to make it attempt to make it curve, creating a dangerous situation. 

(there was some brand new padding put over the freshly/recently installed vinyl flooring to protect the new vinyl from foot traffic during the carpet installation.  The padding was left covering the vinyl after the carpet installation was completed).   Once you moved the padding you could see the unprofessional installation.
 

 

 

 

Steve Cook

1138 Hunters Ct.

Arden Hills, MN 55112-3710

 

651-321-3131

 

steve@judgmentcenter.com  

 


LETTER TO THE CEO


 

TO:

Craig Menear  (CEO)

Home Depot

2455 Paces Ferry

Atlanta GA, 30339

 

I ordered 2 areas of vinyl flooring and 11 areas of carpet/padding, 21 steps and a front storm door all to be installed by HomeDepot/Crew2.   Plus I purchased many other items at HomeDepot including 4 ceiling light fixtures, 3 faucets, ceiling fan, drywall and many little items.   

Total money I spent at HomeDepot to rehab the house in 2017 was $10,363.60 

 

The carpet installation was supposed to be a two day install:  Monday 04/17/2017 to Tuesday 04/18/17.    Ended up taking 9 days and four trips.

 

The unprofessional carpet installation was the worse project I have ever encountered in 25 years as a landlord and property manager and home owner for 35 years.   All due to the contractors Home Depot used / Crew2 and their sub-contractors and the way your managers handled the terrible installation.

 

I want to convey to you Craig Menear the CEO of HomeDepot my worst nightmare of my experience of the installation of the carpet from your company, and your staff especially including your managers.   Due to the incompetence of the way your managers handled the unprofessional installation of my carpet this horrible experience should never have had to be escalated to you.  

 

I was forced to endure unplanned and unnecessary expenses with a round trip flight back to MN from FL where I now live, plus hotel accommodations, car rental, expenses for food and also unpaid days off of work I was forced to take when I had to fly from FL to MN just to handle this terrible installation.

 

I will explain the details in this letter to you.   I have owned and been a landlord of 7 single family houses and one apartment building.  I am quite experienced with contractors and this was by far the worse experience I have ever had with installers or contractors.  

PICTURES and SUMMARY are at this webpage:
http://www.allhomebased.com/homedepot.html

Please go to the link above  to see the pictures.

Ordered with installation:  (Carpet and vinyl paid by Home Depot Credit Card).
2 areas of vinyl flooring,
11 areas of carpet,
21 steps of carpet,
1 front storm door.

Installation Address:
Steve Cook
1138 Hunters Ct
Arden Hills, MN 55112-3710


Customer Mailing/Billing Address & email:
Steve Cook
203 Judith Way
Davenport, FL 33897-5443
Email:
steve@judgmentcenter.com   

Customer Phone numbers used on orders:
(863) 256-5646
and also
(651) 321-3131


Home Depot Store used:
Home Depot 99 Northtown Drive, Blaine, MN 55434  (763-795-2060)

 

PROBLEM SUMMARY:

The carpet was supposed to be a two day install:  Monday 04/17/2017 to Tuesday 04/18/17.    Ended up taking 9 days.

This was a nightmare of the installation of the carpet.  I lived in this house for 22 years and I took a job transfer to Florida.  I was not living in this house during the installation because it was empty and I was trying to get it ready to sell.
 

Because I lived in FL at the time I flew back to MN (04/16/17-04/19/17) to be present for the carpet installation.    The carpet installation was supposed to be a two day install:  Monday 04/17/2017 to Tuesday 04/18/17.    Ended up taking 9 days and four trips by Crew2/HomeDepot.

 

But since it wasnít installed correctly I had to fly back a second time.  
 

This second time cost me a lot of money when I flew back a second and unplanned trip (04/24/17 to 04/28/17) because of the terrible installation done by Crew2.   I had to spend a lot of money on round trip Delta flight, hotel 4 nights, car rental 4 days that I wasnít planning on spending.   

And I had to take time off of work as unpaid time off because I had to babysit the correction of the installation that should have been done correctly the first time.

  
 

PROBLEM from Carpet installation
from 04/17/17 Ė 04/18/17:

Because I live in Florida, I wanted to be there for the installation so I flew back to MN and stayed in a hotel nearby.    When I was scheduling the installation date with Crew 2, they suggested to give it a two day installation for the 11 areas of carpet and also 21 steps.    

 

Two day install:  Monday 04/17/2017 to Tuesday 04/18/17.   

 

I requested two crews of two installers for a total of four installers, but Crew2 said they canít do two crews but they can do one crew and an additional installer, giving a total of three installers.  I said YES.  

 

Arrival window Noon to 3pm.   This was confirmed on Monday 04/17/2017 by a telephone call from Crew2 to me at noon where I confirmed three people (one crew and one additional person).    BUT only one crew arrived (two installers).  I called Crew2 and they said they made a mistake but assured it would get done in two days because the installers were some of the best.

 

ISSUE 1 today:
I was promised that there would be three people (1.5 crews) installing the carpet, but Crew2 only sent two people (only sent one crew which consists of two people).

 

ISSUE 2 today:
I was promised it would be done in two days, but it took 8 calendar days and FOUR actual days.  There were FOUR trips by Crew2 instead of TWO trips by Crew2.

 

ISSUE 3 today:
I was promised it would be in by done by 04/18/17 (two days of installation) it wasnít finished until 04/25/17.

 

 

DETAILS of the problem:

Between the living room and the foyer, the original metal between the vinyl flooring and the carpet was in a perfect ARC (it was gold colored which was a common color years ago, I wanted silver today).  It was a perfect semi-circle with no kinks at all, perfectly rounded for the semi-circle, professionally installed in 1995.     (see pictures at http://www.allhomebased.com/homedepot.html)

 

The vinyl flooring guy did not move the original gold (perfectly shaped semi-circle / ARC) metal between the vinyl floor and the carpet, he left it for the carpet people to replace.  It was a perfect ARC.   

 

My real estate agent and also my property manager noticed that the wrong material was used.   This creates a very dangerous situation. 

 

The new silver colored metal he used was the wrong material, he used one that is only for straight thresholds, like they used between the kitchen and dining room.   But between the foyer and living room we now see that Crew2 CUT a straight piece of metal in order to make it APPEAR to curve into an arc.  HE cut it in five (5) spots to make the straight piece curve, thus making those 5 cuts become very sharp.   There are now five (5) exposed edges that can tear a bare foot or stocking foot.   This is dangerous and makes me liable for any injury.   

 

(see pictures at http://www.allhomebased.com/homedepot.html)

 

I cannot sell the house or even list it with this issue.  My real estate agent will not list it like it is.   I was supposed to list it on Friday and now I canít.  This needs to be fixed ASAP.   They would not even take pictures of the foyer as it looks bad too.

As you can tell from the NEW pictures that there are cuts in the metal. 

 

The carpet was also CUT too short.   It did NOT reach the metal, so the carpeting installers bent the metal even more than they should have to get around the carpet being cut too short.

 

 

ORIGINAL gold metal was the type for curved area (for semi-circles & arc's)

 

 

 

NEW silver (correct color) metal was the type used for straight thresholds
(as they correctly used between the kitchen and dining room).


But Crew2 CUT it to make it attempt to make it curve, creating a dangerous situation. 

(there was some brand new padding put over the freshly/recently installed vinyl flooring to protect the new vinyl from foot traffic during the carpet installation.  The padding was left covering the vinyl after the carpet installation was completed).   Once you moved the padding you could see the unprofessional installation.
 

 

 

 

FRIDAY 04/21/17
ISSUE 1 today:
Crew2 came out on Friday 04/21/17 to fix the problem, but they did not actually fix the problem.  They took a straight piece of metal and bent it to curve it.  It did not have jagged edges, but was terrible looking.

 

Nathan Pischke of Crew2 said he will have someone out to fix it first thing Tuesday 04/25/17 after he ordered a new box of vinyl flooring to be picked up by HomeDepot.  Jeffery Nyberg said he will get someone to pick up the NEW box of vinyl flooring when it arrives at UPS Maple Grove on Monday 04/24/17.

 

ISSUE 2 today:
I was promised that the person who did the original vinyl flooring would be the one trying to extend the vinyl on Tuesday 04/25/17.

 

MONDAY 04/24/17
ISSUE 1 today:
The vinyl flooring was not picked up at UPS Maple Grove as promised by Home Depotís Jeffery Nyberb.

 

Tuesday 04/25/17
Back on Friday 04/21/17 Nathan Pischke of Crew2 said he will have someone out to fix it first thing Tuesday 04/25/17 but he didnít.  There was a lockbox on the house that Crew2 had the combination for.  I arrived at the house at 8am but Crew2 did not arrive until 4:30pm.  

 

ISSUE 1 today:
The box of vinyl flooring arrived about 10am.  All but one piece of vinyl flooring was broken.    The entire box of Vinyl flooring was damaged (cracked/broken) except one piece.

 

ISSUE 2 today:
Crew2 carpeting guys did not arrive until 4:30pm when promised they would be there at 7am.

 

ISSUE 3 today:
On Friday 04/21/17 Crew2 promised to send the same vinyl flooring guy out here today, but they didnít.

 

ISSUE 4 today:
They sent two guys out without telling them what they were going to do.   These two guys kept asking me what is wrong and what they need to do.   I told them many times that they need to extent the vinyl flooring out further than it is because the carpet was cut too short. 

 

ISSUE 5 today:
I was promised it would be done in two days 04/17/17 to 04/18/17, but it took 8 calendar days and THREE trips instead of ONE.


 

Home Depot personal aware of the terrible carpet installation:

Jeffrey Nyberg   Store Manager    SW Blaine, Store 2847   612-845-9455 (c)
            Email:
JEFFREY_T_NYBERG@homedepot.com   

JOHN_HAUSSNER@homedepot.com


Pam   Customer Order Specialist Ph: 763-795-2060  Ext. 381 
COS_2847@homedepot.com


Karen Kapsner Specialty Asst Store Manager #2847 Northtown Blaine  Ph # 763-795-2060   Ext. 101 
Specialtyasm_2847@homedepot.com

 

 

 

Crew2 personal responsible for the terrible carpet installation:
 

CREW2  Nathan Pischke | Director  Office: 612-276-1658  Mobile: 651-248-9302

            Email: nate.pischke@crew2.com    2650 Minnehaha Avenue Minneapolis Minnesota 55406


Brad.Mcdonald@crew2.com  

Brady.Sells@crew2.com

 

FUTURE USE OF HOME DEPOT CARPETING installation:

This summer (2017) I am fixing up and selling my 4-plex apartment building.  Re-carpeting all four apartments (total of 8 bedrooms, 4 living rooms and a building total of 10 hallways), but I am afraid of using HomeDepot or Crew2 again.    Can you call me to go over this problem and if I can use HomeDepot again for the carpeting.

 

Craig Menear,

No one from your company ever contacted me to ask me if I am now satisfied or to apologize for anything.  

I am a disabled vet and I have asked all along to get the 10% off for disabled vets and I could scan in my VA hospital ďservice connectedĒ VA ID to get it, but no one is helping me on this issue.  I also have a 10% off Home Depot coupon in my possession.     With the issues listed above and with my disabled service connected Veteran ID I want to get the 10% discount (credited to my Home Depot credit card).